| ISBN: | 0072857056 (alk. paper) |
|---|---|
| ISBN: | 0073196886 (CD-ROM) |
| 编目源: | DLC DLC DLC |
| 个人名称: | Futrell, Charles. |
| 题名: | ABC's of relationship selling through service / Charles M. Futrell. |
| 版本说明: | 8th ed. |
| 出版发行项: | New York : McGraw-Hill/Irwin, c2005. |
| 载体形态: | xxii, 548 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.) |
| 丛编说明: | The McGraw-Hill/Irwin series in marketing |
| 书目附注: | Includes bibliographical references (p. 531-534) and index. |