书目详细信息
： Six sigma for financial services :
书目信息 机读格式(MARC)
| ISBN： | 0071470379 (alk. paper) |
|---|---|
| ISBN： | 9780071470377 (alk. paper) |
| 编目源： | DLC DLC BAKER C#P YDX BTCTA YDXCP VP CS1 DLC |
| 个人名称： | Hayler, Rowland. |
| 题名： | Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols. |
| 出版发行项： | New York : McGraw-Hill, c2007. |
| 载体形态： | xiv, 248 p. : ill. ; 24 cm. |
| 书目附注： | Includes bibliographical references (p. 241-242) and index. |
| 格式化内容附注： | Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services. |