| ISBN: | 9780471180343 (hardcover) |
|---|---|
| ISBN: | 0471180343 (cloth : alk. paper) |
| 编目源: | DLC DLC UKM FDU |
| 个人名称: | Kurtz, David L. |
| 题名: | Services marketing / David L. Kurtz, Kenneth E. Clow. |
| 出版发行项: | New York, NY : J. Wiley & Sons, c1998. |
| 载体形态: | xxii, 570 p. : ill. ; 25 cm. |
| 书目附注: | Includes bibliographical references and index. |