书目详细信息
： Service management :
书目信息 机读格式(MARC)
| ISBN： | 0072823739 (alk.paper) |
|---|---|
| ISBN： | 0071214577 (international; alk.paper) |
| ISBN： | 0072868201 (set) |
| ISBN： | 0072858753 (CD-ROM) |
| 编目源： | DLC DLC DLC |
| 个人名称： | Fitzsimmons, James A. |
| 题名： | Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. |
| 版本说明： | 4th ed. |
| 出版发行项： | Boston, Mass. : McGraw-Hill/Irwin, c2004. |
| 载体形态： | xx, 587 p. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.) |
| 一般附注： | Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. |
| 一般附注： | The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. |
| 书目附注： | Includes bibliographical references and indexes. |